You're dropping balls you didn't know were in the air. Growing too fast to define every role. Need someone who just gets things done.
I'm the multi-skilled operator who fills the gaps between job descriptions—bringing both creative vision and operational discipline to make your team more effective.
Available for work in Wilmington, NC or remote anywhere
These are the problems I solve—the ones that keep you up at night because they don't fit neatly into a single role.
Customers complain about friction you can't pinpoint. The journey from interest to purchase to satisfaction has gaps. You need someone who sees the whole system, not just their piece.
Creative vision gets lost in execution. Deadlines slip. Quality suffers. You need someone who can own a project from concept to completion without constant oversight.
Every task feels like reinventing the wheel. Documentation is non-existent. Knowledge lives in people's heads. You need someone who builds systems that scale.
Marketing doesn't talk to ops. Sales promises what product can't deliver. Everyone's busy but nothing flows. You need someone who bridges gaps and aligns teams.
Here's how I've solved similar challenges across different industries:
Challenge: Coordinate 200+ high-stress events annually with multiple vendors, emotional clients, and zero margin for error.
Solution: Built systems for vendor coordination, client communication, and day-of logistics that turned potential disasters into seamless experiences. Created templates and workflows that made each event feel custom while running on proven processes.
Result: 98% client satisfaction rate, 80% referral business, and the ability to handle 2x volume without adding staff.
Challenge: Family entertainment center losing customers due to poor flow, confusing pricing, and operational inefficiencies.
Solution: Mapped entire customer journey from online discovery to post-visit. Redesigned pricing structure, improved physical flow, implemented digital marketing strategy, and trained staff on new systems.
Result: 25% increase in customer engagement, improved satisfaction scores, and measurable ROI on marketing spend within 6 months.
Challenge: Weekly live events for 400+ attendees with rotating team of 12+ volunteers and multiple technical systems.
Solution: Created comprehensive training programs, standard operating procedures, and scheduling systems. Built redundancy into critical roles and established clear communication channels.
Result: Consistent high-quality experiences regardless of volunteer rotation, reduced setup time by 40%, and eliminated last-minute scrambles.
I don't need six months to ramp up. I identify quick wins, implement fixes, and start delivering value from day one.
I see connections others miss. How your marketing affects operations. Why customer complaints point to process problems. How small changes create big improvements across departments.
Give me a problem and consider it handled. I manage up, down, and sideways to get things done without drama.
I bring both sides of the brain. Creative solutions backed by data. Beautiful experiences built on solid operations.
I don't just fix today's problem. I build systems that prevent tomorrow's. Documentation, processes, and training that outlast me.
I'm self-directed, emotionally intelligent, and drama-free. Point me at problems and let me work.
Most growing businesses need someone who can connect the dots between customer experience, operations, marketing, and technology. Someone who sees how all the pieces fit together and can actually execute. That's not a typical job posting—but it's exactly what you need.
You know you need this role, even if HR doesn't have a title for it yet. Let's talk.
Stop settling for specialists who only see their piece of the puzzle. Hire someone who sees the whole picture and knows how to bring it to life.